Return & Shipping Policy


Shipping Information

We work hard to get your order out as quickly as possible.


Processing Time
Most orders ship same or next business day. During high-volume periods, processing may take up to 3 business days.

Shipping Time
Once shipped, orders typically arrive within 2–7 business days, depending on your location and carrier.

Shipping Method
Orders are shipped via trusted carriers to ensure safe and reliable delivery.

International Orders
For custom rates for international delivery, please see our shipping calculator during checkout.
International buyers are responsible for all applicable duties, tariffs, and taxes imposed by their country.

Please note: Shipping times are estimates and may vary due to carrier delays, customs processing, weather, or peak seasons.

Refund & Return Policy

We stand behind the quality of every SudzBox product and want you to shop with confidence.

Returns

If you’re not satisfied with your purchase, you may request a return within 30 days of delivery, provided the following conditions are met:

  • Products must be unused, unopened, and in original condition

  • All original packaging must be included

  • Return shipping costs are the responsibility of the customer

For safety and quality control reasons, used or opened chemicals cannot be accepted for return.

Refunds

Once your return is received and inspected, we’ll notify you of the approval status.

  • Approved returns will be refunded to the original payment method

  • Original shipping costs are non-refundable

  • Please allow 3–5 business days for the refund to process after approval

Exchanges

We do not offer direct exchanges. If you’d like a different product, please return the unused item and place a new order.

Non-Returnable Items

  • Used or opened chemicals

  • Products damaged due to misuse or improper handling

  • Final sale or clearance items

How to Start a Return

To initiate a return, contact us at support@sudzbox.com with your order number and reason for return. Once eligibility is confirmed, we’ll provide return instructions.

Our Commitment

Every SudzBox formula is designed for professional-level performance and ease of use. If you have questions about product selection before ordering, our support team is always happy to help.